Staff were excellent, friendly, cheerful and very helpful.
Food was great and plenty of choice.
We had a great relaxing time.

It is a good hotel with food to suit all tastes. It would be nice if the outdoor pool had some heating, and if there were more than just BBC world news on the TV in English.

This is the fourth time we have been to this hotel, Very good value for money. Very clean .Good choice of food.
Staff very helpful nothing to much trouble.

Perfect, friendly, efficient. It was my 6th visit to this hotel at this time of year. There is no singles table as stated in the brochure.
The hotel is gradually replacing mattresses, carpets and lounge furniture. This was witnessed on this recent visit.
As a regular "returner" I feel at home at The Crown
Horizon. I even ask for and get the same room!
Some large youth groups are not well managed and were noisy well into the early morning hours. Hotel staff did deal with it when alerted to the problem.

The hotel saves money on entertainment by having karaoke several nights. When these are good singers that is OK but we had some that were not. We would have preferred just music and then we could get up and dance. Some nights the music was very loud. Rooms are clean, lovely grounds, handy for buses. Drinks All Inclusive OK Food good with plenty of choices. Hotel gradually being refurbished with new chairs in bar and lounge. Our 4th time here so it suits us.

Great base for hols. Lots of on site activities. Varied & delicious choice of food. All Staff very friendly & helpful. Membershio of gym & could do exercise classes & use of indoor pool & sauna, steam room etc.

all inclusive great value for money.

The whole Staff from reception, dining room, bars, cooks, maids. Everyone made our stay so enjoyable. They all deserved a nomination for employee of the year.

Friendly helpful staff not over impressed with evening entertainment.

Very friendly staff,clean rooms,excellent standard of food.

Staff very helpful & friendly. Decor a bit tired & lounge furniture could definitely do with replacing!
However this hotel does provide good value for money & is ideal for a winter break

Good warm hotel,food excellent and facilities good.

1. The room showed signs of wear and tear but was well-cleaned.
2. Very pleased to note that at mealtimes there was always at least one vegetarian option.
3. The staff were friendly and efficient.
4. The general state of the public areas was clean, tidy and bright.
5. The Animation Activities were well staffed, well organised and enthusiastically promoted.
6. The WiFi (even when using the paid option)
was generally speaking pretty hopeless but just about useable.

Great hotel, lovely staff, friendly, courteous and very helpful. Food fantastic!

room maid was excellent ditto the restaurant staff, but the bar staff was slow, did not always have soft drinks available e.g. tonic water or diet coke.

Overall the hotel offered a very good holiday.

Comfortable Hotel. Good value for price paid

No complaints. They did a good job all round.

This was an excellent hotel. There was nothing about which we could complain. It was very good value for money

Excellent hotel, food, staff, service, were all excellent would recommend to any one young or old with entertainment well catered for and the option of local beaches.

What a great holiday! Good service and reasonable prices.

An all round good holiday and will be returning next year. Cannot fault Mercury Holidays.

Lovely hotel and I have stayed before. a pleasant stay. Will be looking to book our next holiday in 2017 and will be trying to book with Mercury again.

For a 4 star hotel we thought that it was looking a bit tired in places and needing updating. Some of the furniture and carpets in the dining and lounge areas in need of replacement.
Most 4 star hotels offer free wifi in reception areas at least. We had to pay €10 each for 120 mins and it was only intermittent in our room, had to go down to the lounge areas.
For a late checkout, 6 hours, we had to pay €50 however as my wife and I who are both 80 and were suffering from colds felt we had to pay this. An advert in our room said that their B and B price was only €32.50
Despite these remarks we like this hotel and would consider returning if any reasonable offers were to become available.

very good, no probs

As always an excellent service from Mercury Holidays

All staff so polite and helpful. They work long hours with a smile on their faces at all times.

Hotel very clean. Staff very helpful. Food is very good .
Both pools are very clean.

Not 4star
wifi expensive,as are drinks,
this hotel charges for everything,as extras,which you would expect free ,for a 4 star hotel.
Location good,and staff very friendly,

Great location- there are loads of things to do in the hotel, Zumba tai chi yoga! I had great fun taking part in these.
There is a gym and inside swimming pool which guests can use.
Good food and drinks service!
Would definitely go again.

My parents room had broken lights, broken hair dryer and the fan wouldn't work. The food offered on arrival at the bar was cheese and ham sandwich wrapped in cling film and that was it. After a delayed flight and a long drive from Larnaca we could have eaten a proper meal. The staff at the resort were friendly but the food in the restaurant needs a review.

good hotel but limited evenings entertainment

Good hotel, good value for money

Hotel staff helpful and efficient. Angelo, the night receptionist was particularly helpful.
Good choice of buffet food at breakfast and dinner.

This hotel is good value for money but beds need to be up dated.

Hotel is beginning to show its age but is nonetheless still welcoming - pleasant staff and over the top heating! In the spirit of true criticism I would add that they do need to address the smell of drains, and improve the bar both in terms of quantity and quality: not enough staff and drinks on offer disappointing. The bar falls well short of a four star hotel in all aspects other than pricing. However this did not spoil my enjoyment of the hotel and my holiday.

The hotel was very good as it wasn't too large, hence friendly and not over bearing. The staff were all very good and helpful and made our stay very pleasant. The bedrooms were a little 'dated' and for a 4* hotel could do with some refurbishment. The food was average, very much the same day after day. A cold buffet salad table at lunch time would have been good as some don't want a large and heavy lunch. "All inclusive is" superb value for money and I would always book a hotel with that .

Staff were wonderful, very friendly and helpful. My room was great with a sea view, and the entertainment was good..not always brilliant but was more than acceptable

Hotel is tired and needs doing up but its kept clean and efforts staff are quick to put any errors right.

The food was very good with plenty of choice.

Excellent room, hotel, staff and facilities.
Evening entertainment could have been a bit mote varied, but overall a very good holiday location. Regards Graham

small window of room 259 needed fixing. Only spotted on last night. \i had quite a few ants in the room which I squashed.

Enjoyed our holiday,we will return to the same hotel next year.Very happy with this hotel.

The hotel was very comfortable with a friendly atmosphere. We noticed and spoke to quite a few people on holiday who were on their own. They felt really safe and thoroughly enjoyed their holiday at this hotel. The grounds are really well cared for and nice to sit in.
Coral Beach has blue flag grading and is very close to the hotel. Swimming was delightful.

We have visited Cyprus many times over the last 15 years and I can honestly say that this hotel could not have done any more to make our stay enjoyable. I cannot find fault with anything and I especially would like to commend all the staff who always had a smile on their face and could not do enough for us.

A tired looking hotel that would benefit from updating. however the staff are friendly, serve willingly and helped made the holiday a jolly occasion.

friendly hotel with excellent room service. very nice indoor swimming pool. In all I had a very good stay and it was excellent value for money. I think I will stay there again.

We felt that as you class this as a 4 star hotel, the safe fridge and tea and coffee in the rooms should be included in the price . We felt this very petty.The entertainment was too loud and the acoustics made it worse. Also there was nowhere if you wanted a quiet space to play cards.

Room upgrade was not as good as our friends in room 172 who had a good sea view and sun on their balcony. Room itself was ok. Food was good Hotel service was very good Facilities available were very good but entertainment in the evening was far too loud. Hotel cleanliness was very good

Staff very friendly. Hotel very clean

very good looking to book again next year

We found it a comfortable hotel with goood food and service.

every aspect of the accommodation and catering was most acceptable.

Hotel and facilities very good . Staff very helpful.

In General everything was good , but the Food ranged from Good to very poor quality!!

we had an excellent time at Crown Resorts.The staff,the food.all great.We did have the bonus of excellent weather too.

Very comfortable hotel with pleasant helpful staff

Very good holiday except for the weather but you cant do anything about that Looking to see whats on offer for next year thank you

Excellent all round

Very good hotel

Friendliest staff anywhere. Large hotel facilities with a family atmosphere.

Better than last year but could still do with some improvements ie like keeping the main hotel a cat free zone

This was my 1st visit to Cyprus & Coral Bay and Crown Resorts Horizon Hotel,and it won't be my last. Hotel was very clean,facilities available first class and the staff were polite,helpful and socialable. Nothing was too much trouble.I couldn't fault the choice or standard of food.I would recommend Crown Resorts Horizon. Will be returning in October 2015

brilliant holiday, hotel excellent facilities, friendly staff couldn't do enough for you, food once again brilliant, wish we could have stayed a bit longer.

This is our third time at this Hotel,hopefully not our last.

holiday went very smoothly

We will be back great customer service

Excellent 10 out of 10 thank you for a fantastic holiday

the team at the hotel are wonderful. i will be returning im sure. thanks.

Telephone advisors gave excellent service. Very friendly, courteous and efficient, followed up my queiries. Maria was very good.
Holiday rep. A pleasant lady but felt a bit let down because she did not give us any information about our departure and did not tell us about the information room in the hotel. (More on back of questionnaire).

No comments.

transfer landed 17.23 hotel 21.00 waited 1h 3/4 hours for it to arrive.

Totally Satisfactory

We have always has excellent service from Mercury.
I hope you will keep it up.

Good rep at airport, taxis laid on.

we enjoy wherever you send us

Good to talk on phone to book. Always helpful and understanding. Good value.

We enjoy holiday very much

Everything fine, except having to travel with Ryanair.

always guarenteed first class service from mercury direct

Everything was perfectly oganised.

Description of facilities available in the hotel no longer match whats in the brochure eg. free wifi not available

The only problem we had was the pick up on the last day it should have been 4:15 am and it arrived at 3:35 (a little early)

Had a great holiday. First time I had ever been away for 3 weeks. Worth every penny.

one hundred times better holiday than the one in panorama in malta. Thanks

Great holiday. First time with you many more soon we hope

A 1st class holiday, throughley enjoyed

a really lovely holiday, hotel is very good and staff were fabulous. Food very good and animation team really nice.

Missed our prunes!

Wintersun - Europe destinations.
Would be nice to have hot drink facilities in the room
Waiter/waitress service occasionally for dinner

would travel again if hotel was better positioned than horision. the hotel was good but the down side to the hotel was no good for old folks and single folks - poor

Thoroughly enjoyed our holiday from start to finish

Fantastic rep. Transport from airport to hotel perfect. Only let down was plastic cups in hotel most of the time, but overall very pleased. Second time to Crown Resort.

Very good hotel, value for money, every body friendly, the best hotel ive stayed in

HOTEL WAS VERY GOOD - COULD NOT FAULT IT

fantastic rep very helpful. drinks over the bar too expensive